Privacy Policy

Overview

Artoba Tours is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at http://www.artobatours.com (the “Site”), and how we collect and use that information.

The terms “we,” “us,” and “our” refer to Artoba Tours / Killian Driscoll. The terms “site” and “website” refer to  http://www.artobatours.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site. The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.

The term “Service” refers to all the services provided in this website, such as (but not limited to), private tours, digital products, consultancy sessions and newsletters.

Use of Artoba Tours, including all materials presented herein and all online services provided by Artoba Tours, is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

We comply with the Spanish law of personal data protection and we guarantee that we respect the obligations established by the Ley Orgánica 15/1999 of December 13, on Personal Data Protection, the Real Decreto 1720/2007 of December 21 approving the Rules for Developing Personal Data Protection, the Ley 34/2002 of July 11, on Information Society and Electronic Commerce Services, as well as any other law that might apply at the moment. We strive to guarantee the correct use and treatment of the users’ personal data.

We comply with the safety levels established by the Ley Orgánica 15/1999 and other applicable laws. However, we won’t be liable for any damage that third parties might cause to our software, computer systems, email platforms or user files.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Changes to our Privacy Policy

You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. We will notify you of any changes to this privacy policy by posting those changes on this page.

User Rights

No user personal data will be stored unless at least one of the following actions takes place:

  • User signs up to receive content from us
  • User books our services or buys a product from us
  • User contacts us via email or contact form
  • User enters a comment in our blog

When you willingly submit your personal and travel data by the means described above, you are accepting this Privacy Policy and authorizing us to use it, store it, as well as discard it totally or partially after having used it.

Users will only have access to their own data.

You may access your data and request a modification or cancellation, or exercise your rights as described on the Article 5 of the Ley Orgánica de protección de datos, by contacting:
Killian Driscoll – Trading as Artoba Tours
Address: Rambla de la Pau 25, 1-1
Vilanova I la Geltrú 08800
Spain
Email: killian@artobatours.com
Website: http://www.artobatours.com

Information we Collect

We collect information willingly entered by you when you place an order / booking, use our online booking system / shopping cart, subscribe to our newsletter / mailing lists, comment in our blog, fill out a form or send us an email. By performing such actions you are consenting to our treatment of your data, according to the Article 6 of the Ley Orgánica de protección de datos . You are also consenting to any required international data transfer covered by the Ley Orgánica de protección de datos (when our providers are physically located outside of Spain).

When ordering or registering on our site, as appropriate, you may be asked to enter personal and travel data such as: name, e-mail address, mailing address, phone number or credit card information, as well as information related to the tours you wish to book with us (including but not limited to: hotels, flight information, itineraries, dates, number of people traveling with you…).

Fields marked with a * are mandatory, and the action won’t take place unless they the required data are provided. 

You may, however, visit our site anonymously.

We assume that all received data have been submitted by either its owner or authorized representative agent, and that they are accurate. It is the responsibility of the user to keep such data updated. We decline any responsibility for issues related to the inaccuracy of submitted data if relevant changes haven’t been communicated to us. If we detect that any data has been entered by unauthorized third parties, or that they don’t belong to the designated user, we will apply the necessary measures to correct it.

We’ll store your personal and travel data in a file rightfully declared in the Registro General de Protección de Datos de la Agencia Española de Protección de Datos, responsibility of the Artoba Tours owner.

We reserve the right to cancel or modify our stored data when they are found to be wrong, inaccurate or they stop being necessary for the finality they were stored. This is in conformity with the Ley Orgánica 15/1999, of December 13, on Personal Data Protection.

We may record non-personally identifiable visitor information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.

What we use your information for

In accordance with the Article 5 of the LOPD, we inform you that our users and clients database file will solely be used in the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To administer a contest, promotion, survey or other site feature
  • To send emails with the purpose of:
    • sending information related to our tours,
    • sending information related to the visitor’s bookings and shopping carts
    • email our blog posts or other website content
    • stay in touch with former clients
    • occasionally send other content that we might consider of interest,
    • enable communication between the user and the Artoba Tours team
    • The email address you provide during your booking process, may be used to send you information and updates pertaining to your order and ask for a review, in addition to receiving occasional company news, updates, related product or service information, etc.
  • To process transactions

Third parties

We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Your personal information will never be shared with, transferred, sold or traded to unrelated third parties.

Please note that there is no technology available yet that can 100% guarantee that online communications won’t be intercepted and used by third parties, with or without yours and our consent. This is why you are are revealing your personal and travel data under your own responsibility.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our site via links or otherwise have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties.

By using / buying / booking our Services or browsing our Website, you authorize Artoba Tours to share your data with our trusted parties.

Google apps

Our e-mail service is partly managed via Gmail by Google Inc (Santa Clara, CA, USA). They store all our e-mails, and therefore any personal data sent by you to us via e-mail. They act as a platform to process, send, receive and store e-mails, but they don’t collect data from the content of the emails for their own use. Google adheres to the U.S. Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. Read their privacy policy here.

Website plugins

We may use third party plugins to create contact forms and opt-ins, and back up data and other actions that might involve collecting and storing personal or travel information willingly submitted by you. Such plugins only process and/or store your personal data but do not collect or store it for their own use.

They might however install cookies in your browser to collect information about how you interact with the site and these plugins. Read our Cookie Policy here.